Your order is confirmed once payment has been successfully processed. You will receive a confirmation email shortly after.

Orders cannot be modified or cancelled once they have been confirmed.

We accept TWINT, Visa and Mastercard. All payments are processed securely via Shopify Payments or affiliated payment providers.

Yes. All prices are displayed in Swiss Francs (CHF) and include Swiss VAT.

No. Socoeur is an independent brand and is not affiliated with the Swiss Football Association or any official federation.

Some items may be restocked, but this is not guaranteed. All products are released in limited quantities.

You can reach us at info@socoeur.ch. We aim to respond within 48 business hours, Monday to Friday, excluding Swiss public holidays.

We recommend washing at low temperature (30°C) and avoiding tumble drying to preserve the fabric and detailing.

We currently ship within Switzerland.

Orders are processed within 1–2 business days, Monday to Friday, excluding Swiss public holidays. Processing times may vary during peak periods or product launches.

Orders are shipped via Swiss Post (B Post). Estimated delivery time is 2–5 business days after dispatch. Delivery times are indicative and not guaranteed.

Yes. Shipping within Switzerland is free of charge. All applicable costs are included in the product price.

Customers are responsible for providing accurate and complete shipping information. If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply for reshipment.

Occasionally occur due to circumstances beyond our control, including postal disruptions or force majeure events. We cannot be held responsible for such delays.

Yes. We accept returns within 14 days from the date of delivery.

Items must be unworn, unwashed, in their original condition, and with all original tags attached. We reserve the right to refuse returns that do not meet these conditions.

Contact us at info@socoeur.ch to start the process. We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

Return shipping costs are the responsibility of the customer.

Once the returned item has been received and inspected, a refund will be issued to the original payment method within a reasonable timeframe.

We do not offer direct exchanges. If you wish to order a different size or product, please return your item and place a new order separately.

Our jerseys are cut for a relaxed, oversized fit.

• S fits oversized for everyone.
• M fits oversized if you normally wear M, or more fitted if you wear L.
• L fits oversized if you normally wear L, or more fitted if you wear XL.

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All models on the site wear M and stand between 1m70 and 1m80.

• Chest width: Measure 1 cm below the armhole, across the chest, with the garment laid flat.
• Body length: Measure from the highest point of the shoulder to the hem.